ITIL/ITSM Process Models
Drive continuous improvement with validated processes.
A strong foundation provides a stable environment, allowing an organization that is cost efficient, operationally effective and supports business growth.
Enterprise Integration is highly structured in best practice management. Our ITIL-based and Six Sigma validated processes drive continuous improvement that is measurable, automated, predictable and integrated. We ensure a systematic approach to our processes to provide Continuous Service Improvement (CSI).
- ITIL – The IT Infrastructure Library (ITIL) is a set of IT operation management best practices as defined by the United Kingdom Government, Office of Government Commerce (OGC) to manage an IT operation, associated IT infrastructure and provide best practice guidance. ITIL is the most widely accepted approach to IT Service Management (ITSM). By using ITIL processes, we are able to identify process gaps, implement and align tools as well as implement a successful shared services model.
- ITIL CSI – Though there are many parts of ITIL that provide continuous improvement, the most specific way ITIL can provide continuous improvement is through the Continuous Service Improvement (CSI) process. CSI combines principles, practices and methods from quality management, change management and capability improvement, working to improve each stage in the service lifecycle, as well as the current services, processes and related activities and technology.
- Six Sigma – Six Sigma processes provide a way to remove defects and minimize variances in operations. By defining, measuring, analyzing and then improving and controlling operations, we are able to create continuous improvement.