ITIL/ITSM Assessment

Align the delivery of IT services to the needs of your business by gaining insight and improving service performance.

The goals of your IT department are changing as the needs of the business demand you cut your cost, lower the risk of disruption and support business growth. Enterprise Integration has designed a comprehensive IT Infrastructure Library assessment service to provide an understanding of current ITIL maturity and give you the details needed to begin reengineering critical processes. The assessment provides best practice methodology to enable IT to be a more effective service provider across the enterprise.

Our approach takes a business view of the organization, helping you:

  • Drive the simplification of operations by eliminating needless complexity.
  • Reduce firefighting, rework and recurring problems, decreasing the operational costs.
  • Identify key areas that will provide the most significant return on your service management investment.
  • Create and implement a step-by-step plan to achieve significant, measurable, permanent improvements.
  • Focus on aligning IT with the business, maximizing return on investment and systemic continuous improvement.

This is accomplished by combining Capability Maturity Model Integration (CMMI) with ITSM to clearly understand the services being delivered, the expectations of the organization and to align the infrastructure and operations to ensure success. EI’s ITIL certified consultants provide a comprehensive interview and data discovery exercise to provide information of your current state.

ITIL Assessment Benefits:

  • Cost reduction
  • Alignment of spend with business priorities
  • Better communication
  • Methods to market/manage perceptions of IT services
  • Catalog of services
  • Maximize technology use
  • Utilize under used capacity
  • Ensure availability
  • External analysis of current maturity
  • Prioritized action plan of improvements and next steps

 

Our staff has a combined 784 certifications in all areas of IT:

Microsoft VMWare Citrix NetApp Cisco Riverbed