Managed Outsourcing - Areas of Expertise

Enterprise Help Desk Services
The need to measure & manage user needs & requests requires a systematic approach to service management that is delivered by EI’s ITIL approach and Service Desk offerings.  Many companies find it difficult if not impossible to manage the “noise” of their internal help desk functions while attempting to gain technology alignment for the business.  For this reason EI has developed the people, processes, and technologies to track, measure, manage, and continuously improve this service to the user community.

Total IT Operations Outsourcing
The continual maintenance of today’s IT assets along with the ability to research, plan, and implement controlled changes and upgrades within the business infrastructure are difficult for most organizations to achieve.   The business is demanding emerging technologies such as virtualization and service-oriented architectures, however the skills inside your organization are already stretched or non-existent.   EI specializes in a broad array of business technologies that can have dramatic results for your technology infrastructure and business.   If your business is demanding improved operational efficiency, and greater agility to your marketplace, EI has solutions that can make a difference for you.

Vertical Areas of expertise:

• Desktop and Desk side Services & Management
• LAN/WAN/MAN
• Security
• Small & Medium Business (SMB) Total IT Outsourcing Solutions