Managed Services - Reporting
There is a massive amount of data collected in the NSO about customer networks. It is the responsibility of EI to pull out the valuable, relevant information, and provide that to customers on a periodic, regular basis. EI will use this data first to establish a baseline, and then as a benchmark for performance tuning.
Examples of Reporting:
- Systems monitoring and management
- Network monitoring and management
- Systems administration
- Storage management (volume management and backup/restore)
- Application management
- Operating system support
- Database support
- Program management
- Total call management
EI can provide comprehensive reporting capabilities, if required, and can provide a broad array of ad-hoc and scheduled reporting services for our clients operating environments. EI can also provide reporting on application, network and systems management statistics to our clients as a complete outsourced management solution in order to fit into the corporate strategy.
This screenshot shows a resource, in this instance server CPU’s, utilization report within the last 7 days. It provides a graphical view of how much of a load your servers are under. This information is beneficial for planning server consolidation, upgrades or to schedule heavier usages, like batch processing, for off peak hours to minimize company wide impact.
This screenshot shows a resource capacity planning report within the last 7 days. That’s part of predictive planning and preventing outages due to drive limitations.
This graphic depicts a 24 hour snapshot of network traffic on the outside (internet) interface. This information is valuable to ensure that we don’t exceed our bandwidth, and also to let us know when we may require an increase in bandwidth in the future.
This graphic illustrates the capacity of several resources over a one week period. Capacity Planning represents a hosts, either a server host, or workstation host, current usage so intelligent replacement and re-purposing decisions can be made with empirical data.
The following illustration shows the length of time an SMTP messages processed through various time periods. It also shows the ‘average’ travel score of all emails processed.
The following graphic represents the number of security incidents that have occurred over a one week period. This is the number of times a valid attack attempt was identified and failed by the client protection.
The following illustration is for the Patch Management component. It provides valuable statistics regarding users patch management state. This particular sample shows a total of 24 pieces of critical patches that were identified and where they are to be applied to mitigate risks from entering the office network.
