Managed Services - Services

EI Beyond Proactive Services

Immediate notification of system problems is vital to providing quick response and recovery of your computer systems. Enterprise Integration has developed a sophisticated system that allows us to provide our clients with “round the clock” support, status checks and repairs of our customers’ IT systems. EI’s Beyond Solution is able to monitor your critical IT systems and repair issues even before you or your users are aware of the problem.

Our EI Beyond system provides:

24 X 7 systems monitoring & management
Automated alerts and problem incident management
Detailed inventory of network devices (hardware, software, monitors, printers)
Predictive failure alerting
Patch & configuration management automation
Central “dashboard” through the web for status and call reporting
24 X 7 X 365 Remote help desk & support

BeyondSupport+
The BeyondSupport Program will reduce downtime by dramatically shortening the time from failure to resolution. We will monitor the availability of your critical systems through our monitoring system and at the first sign of trouble, immediately inform you of the issue. This program is ideal for companies that have a stable network environment, some in-house IT support and are seeking a remote monitoring solution.

BeyondCare+
The BeyondCare Program is designed to reduce downtime through availability monitoring and immediate remediation. We will improve your systems availability through a rigorous proactive incident avoidance program. This program brings added levels of maintenance to your network such as patch management, event log monitoring, and back-up restore testing. This program is ideal for companies with limited or no in-house IT support and ensures that technology is furthering the business objectives while planning ahead.

BeyondServe
The BeyondServe Program is the ideal solution for organizations that demand the utmost in network reliance and quality service. Backed by a Service Level Agreement, theBeyondServe Program addresses your IT needs by guaranteeing network availability, providing predictable IT spending costs, providing the highest priority response for network issues, and optimizing network performance. This program is ideal for organizations with the highest demands for ongoing technology planning, strategic planning, and growth.

MONITORING+RESPONSE

MONITORING + SUPPORT+MAINTENANCE

MONITORING + SUPPORT + MANAGEMENT

*Beyond*Support+	*Beyond*Care+	*Beyond*Serve
Bronze	Silver	Gold
24x7 Advanced (Application Layer) Availability monitoring Pre-Authorized Service, Response & Repair Emergency Support Proactive Detection and Resolution Vital Monthly Reporting on Issue Resolution and Systems Health 10% Discount on Block Time Secure customer portal to view your network plus web-based ticket submission and status checking Portal access allows customer generated reporting	24x7 Advanced (Application Layer) Availability & Predictive Failure monitoring Pre-Authorized Service, Response & Repair Live Help Desk Support Proactive Detection and Resolution Silver Level Service Level Agreement Server & Desktop Patch Management Higher Priority incoming call queue Deeper discounts on block time Vital Weekly & Monthly Reporting on Issue Resolution and Systems Health Quarterly CIO consulting services Secure customer portal to view your network plus web-based ticket submission and status checking Portal access allows customer generated reporting	24x7 Advanced (Application Layer), Availability, Predictive Failure, Performance Monitoring and Capacity Planning Highest Priority Response for Network Issues Live Help Desk Support Proactive Detection and Resolution Gold Level Service Level Agreement Server & Desktop Patch Management Deepest Discounts on block time Vital Weekly & Monthly Reporting on Issue Resolution and Systems Health Quarterly CIO consulting services Secure customer portal to view your network plus web-based ticket submission and status checking Portal access allows customer generated reporting