Office of Innovation - Areas of Expertise
The “Support Button” - Simplifying the PC Support Process…
Computers enable Employees to complete productive work for the company. When problems occur in your complex networked computing environment, even simple issues can be difficult to diagnose. The end user community is frequently asked to participate in the technical problem diagnosis, which can cause frustration and reduced productivity. To simplify the technical problem diagnoses process Enterprise Integration has developed the “Support Button”.
How does it work? Once the Support Button is custom tailored for your PC computing environment your end-users simply click on the Support Button from their PC / workstation and gather everything the support personnel may need to know…empowering users and eliminating the hassle users often encounter when dealing with computer problems.
The tool gathers pertinent information from the computer, displays it on the screen in an easy to read and understand format. The End user can either email the data to the Support Person or verbally communicate pertinent information to Support Personnel over the phone. Both the end-user and support personnel benefit from the Support Button. The support tool greatly simplifies the technical diagnosis process and makes the problem resolution more effective, efficient and your business more productive.
Benefits
- Reduced Time to Resolution; average reduction = 10 minutes or more
- Single Click Information Gathering
- Improved Accuracy and Volume of Information Gathered
- Email Integration - the data is sent via email to the support staff or can be delivered over the phone
- One Stop shopping! Generate a Help Request by sending the Support Button Diagnostics information directly to your Support personnel
The “Support Button” is just one of the innovative productivity improvement offerings EI’s Office of Innovation can deliver to you and your employees.
