Server Management

Proactive and immediate technical support for your network, servers and workstations.

Our proactive service solution provides complete visibility into the computing health of your service environment through automated monitoring, humanized reporting and an ITSM Service Desk.

  • Management 24 hours a day, 7 days a week, 365 days a year
  • Reliable and cost effective in-house server infrastructure management
  • Continuous support to help you keep your systems healthy and mitigate risk including
    • Monitoring services
    • Proactive baseline maintenance
    • Patch management
    • Operating system upgrades
    • Backup and restore services
    • Disaster recovery planning
    • Capacity planning

Proactive preventative maintenance of IT systems means minimized downtime and the ability to maintain a stable and reliable network for your business. Baseline maintenance services are crucial to operating an efficient business as we assist in the day-to-day operations to foster a proactive environment while our monitoring services allow us to proactively track and manage business critical software and functions, identifying an issue the moment it happens, thereby reducing downtime.

Key advantages of using EI for your server management:

  • 24/7/365 monitoring, alert generation and response
  • Standardized and complete set of daily, weekly and monthly maintenance services
  • Automated / proactive and rapid response to server events or failures
  • Integrated ITSM (IT Service Management) processes
  • Event Management
  • Incident Management
  • Problem Management
  • Change Management
  • Visual reporting through an on-demand web portal or scheduled at your convenience through email
  • Active Directory design and integration
  • Microsoft Windows, Unix, IBM AIX and Linux server support

Our staff has a combined 784 certifications in all areas of IT:

Microsoft VMWare Citrix NetApp Cisco Riverbed