ITSM Service Desk

24×7 support customized to meet your business needs.

Enterprise Integration’s mature and proven Service Desk has the resources to keep your business operational and your employees productive 24 hours a day, 7 days a week and 365 days a year. Housed within our 15,000-square-foot state-of-the-art NOC (Network Operations Center), our team of certified technicians are available when your business needs them most. With more than 700 professional certifications and a dedication to providing raving fan customer service, our first tier of support is often all your users ever need.

Working with EI has totally changed the way we support End Users. — Director of IT, National Rail-based Transportation Company

Unlike a typical help desk, EI offers desk to field operations, with local service desk agents and an in-house state of the art facility that allows our agents to visit our clients on-site at any time. Our service desk agents work with our clients’ first hand to provide first call resolutions and innovative solutions. We focus on delivering through our people, our processes and our innovative technology to provide transparency, efficiency and effectiveness while driving your IT costs down.

Our processes make our people more efficient, with a 30% resolution reduction, allowing your employees to get back to their business quicker. Our runbook automation integrates our ITSM and ITIL based service desk with our monitoring and client toolsets to create an actionable knowledge base, such as playbooks, ticket history and runbook automation, lowering cost, increasing efficiency and providing scalability.

Further enabling our Service Desk is our combination of efficiency- and automation-promoting proprietary and industry tools. From proactive monitoring and automated provisioning to detailed reporting and real time workflows, our customized toolset provides a transformational service desk experience, and allows our clients access to our monitoring tools, customer service surveys and metrics.

We empower our people with ITSM best practices. Not just good or great, but the best practices that can be applied to your organization and recognized in the form of tangible improvements to service delivery for your users while simultaneously reducing the cost of that delivery. Our Service Desk integrates with ITIL guided Incident Management, Problem Management and Change Management processes to bring additional value to your business regardless of its size or scale.

Enterprise Integration’s information technology service desk drives efficiency, reduces IT costs, manages risks, improve control and increases productivity for your end users.

Our staff has a combined 784 certifications in all areas of IT:

Microsoft VMWare Citrix NetApp Cisco Riverbed